When hail hits, most people are left confused, overwhelmed, and unsure what steps to take next. That’s why we built a simple, straight-forward, 12-step process to guide you from the day of the storm to the day you get your keys back—fully repaired, fully restored, and with peace of mind.

Below is the exact journey, explained in plain language, beginning to end:

1. The Damage Occurs
Hail damage is frustrating and inconvenient. We understand the challenge it creates when your vehicle is suddenly impacted.

2. Contact Your Insurance Company
Filing your claim gets the ball rolling. Since the insurance company controls approval and payment, this step helps avoid delays.

3. Insurance Inspection (or Shop Inspection)
You don’t have to wait on the insurance company’s shop. You can bring your vehicle directly to us, and we’ll handle the inspection and submittal.

4. Choose Repair Facility
Do your homework: check reviews, look at before-and-after photos, and listen to word of mouth before deciding on a shop.

5. Sign Repair Authorization
This not only gives us permission to begin repairs, it also allows us to speak directly with your insurance company on your behalf.

6. Detailed Assessment
We clean and inspect panels under special PDR lighting to count and size every dent. This detailed approach helps prove the true value of the repair to your insurance.

7. Supplement Submitted
If hidden damage is found during disassembly, we document it and submit a supplement — an updated estimate — for approval.

8. Insurance Approval (24–72 hrs on average)
Insurance companies review and approve the supplement. Timing varies depending on their workload, staffing, and process.

9. Repairs Begin
Once approved, we do another careful look-over, set up our tools, and begin repairs with proven PDR techniques.

10. Repair Timeline
Based on 17 years of experience, for every $1,000 in approved repairs, it usually takes 1–2 business days. This isn’t a hard guarantee, but it’s a very reliable rule of thumb.

11. Final Detail & Return
After repairs are complete, we reassemble, double-check for quality, and give your vehicle a full detail. Then we walk you through the finished work and return your car in top condition.

12. Understanding Adjustments
Occasionally, there may be unexpected adjustments, like a part that doesn’t fit perfectly or a slight delay in paintwork or scheduling. When that happens, we’ll keep you fully informed and make sure the job is completed to our high standards as quickly as possible.

Our Intent

Our goal is simple — to serve you with honesty, skill, and care. Every step of this process is designed with your best interest in mind — so you can feel confident knowing we’re here to restore not just your vehicle, but your peace of mind.

Schedule Your Appointment Now

Start Your Repair Plan